Who is iRoam and what is the relationship with iPass?
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iPass manages an International network of ISP's (Internet Service Providers). iRoam is the Canadian premier authorized reseller of the iPass global network. iRoam manages all customer services. Customer Services included are account management, billing, technical support.
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What is the iPass global network?
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The iPass global network provides easy dial-up and broadband access to the Internet from more than 17,000 points of presence (POPs) in 160 countries around the world. iPass enables this service by using the networks of top-tier network access providers throughout the world, and through a unique third-party Internet clearinghouse and settlement system. With one service, individual and corporate users can access email, the web and corporate data from anywhere in the world with a local telephone call, gaining significant cost savings over solutions requiring Internal modem banks and long-distance or toll-free connection charges.
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Where can I find local access points?
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Our Global Access Points web page provides more information about where you can use the global Internet roaming service. These locations continue to expand as iPass forms new partnerships with network providers throughout the world. Many of these locations have multiple access points.
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What do I need to use the roaming service?
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All you need is the iPass client software, which has a point-and-click interface and a listing of all iPass access numbers. It includes all the scripts and properties associated with these numbers so you do not have to re-configure your dialer.
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How do I find the correct number when I'm ready to dial in?
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We provide client software for you to install on your laptop. The iPass client software provides a simple point-and-click interface that allows you to select the country and city where you are. You will then get a list of the available local access points. Just click on the number of your choice and you will be connected in seconds.
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How much does it cost to roam and how will I get billed?
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Pricing details are available on our Cost of Roaming page.
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Can I purchase the roaming service directly from iPass?
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No, iPass does not sell its services directly to individuals. IRoam sells their service on their behalf. We also offer value-add and support on top of iPass services.
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How does iPass ensure good service availability and reliability?
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In every location where it provides access, iPass works with the leading carriers and service providers to ensure a high-quality and high-performance service. In many locations, access is available from multiple top-tier providers, giving customers redundancy during heavy traffic hours and in the event that a single provider suffers a network failure or temporary service outage. Lastly, iPass constantly tests and monitors performance of its overall network, allowing early detection and remedy of potential service problems.
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What if new locations are added or existing ones changed?
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The iPass dialer provides an update feature called Update Phonebook in the Options menu. If you are connected to the internet when you update your phonebook, the software will automatically download the latest contacts, both new and revised.
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What client platforms are supported?
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Client supports Windows 98 SE, Windows NT 4.0 SP6, Windows 2000, Windows ME, Windows XP and Mac OS and PDAs platforms. iPass also support other platforms like Windows CE.
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How do I get technical support?
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See our Technical Support page for who to contact about support questions and for
troubleshooting tips that solve the problems experienced by most roaming users.
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Do I need special power plugs or phone jacks when I travel?
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The answer to this depends upon where you go, but in many countries you will require different power cords, plugs and phone jacks.
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Can I use the roaming service for secure access to my corporate network?
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Yes, when you use the roaming service in conjunction with a virtual private network (VPN) solution, you can gain secure access to your corporate network. iPass is interoperable with all industry leading VPN, firewall and token card solutions. Click here to see the Interoperability List
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Where can I download the software?
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To download the software you must be iRoam Customer. The software is available to download on our Partner Site. Username and password are required.
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